Car Insurance Claims Process
Had an accident?Follow these simple steps.
Stay Safe
Check that everyone is safe.
If anyone is injured, contact emergency services first.
Call Your Insurance Company
Contact the claims hotline shown on your policy.Tell them:
- Your vehicle details
- Accident location
- What happened
Wait for the Claims Agent
The insurer will normally send a claims agent to the accident location.
The agent will inspect the accident, collect the necessary information and provide claim documents or further instructions.
Follow the Repair Process
The insurer will advise you on the next steps and where to take the vehicle for inspection or repair.
Need Help?
If you bought your insurance through GengMak,
message our LINE OA@gengmak
with your mobile number.Our team will help direct you to the correct claims support.